To cancel your subscription, you do not need your account number. All you need to do is let us know your desire to cancel by contacting our customer service. Once you request a cancellation, we will promptly process it. Please be aware, however, that
All of our orders are handmade after the order is marked as shipped. This process usually takes 2-3 days. After the order is made, it will be shipped and typically arrives within 2-5 business days. Our personalized toppers may take a little longer to
Yes, after you cancel your subscription, you will still receive any toppers or items you were charged for prior to the cancellation. However, rest assured that you will not be charged going forward, and no future shipments will be initiated. If you e
We are happy to assist with instructions on how to cancel your subscription.1. Login into your account [Link to login page]2. Click [Subscriptions]3. Locate your subscription and click [Manage]4. Click [Cancel Subscription]. Proceed to complete the s
It is essential to verify and update your personal information regularly to avoid any issues with your subscription orders. If you notice that your orders are repeatedly incorrect, such as having the wrong name, please notify our customer service tea
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they ha
If you receive a wrong or incorrect item, please reach out to us with the specifics of the issue. Providing a picture of the incorrect toppers received can help expedite the process. Once we have verified the mix-up, we will promptly send out the cor
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
You can redeem your accumulated points on your order, but be aware that only one coupon code can be used per order. When you're ready to use your points, you can convert them into a coupon code through your account settings or during checkout. If you
Should you experience an unexpected delay in the shipment of your monthly box please reach out to our customer service team. We are committed to resolving shipping delays as quickly as possible and appreciate your patience. You will be promptly infor
If you discover that your order has missing items or hasn't arrived, please contact our customer service team as soon as possible. We will promptly send out the missing items or a replacement for a lost package. Once the items are picked up by the ca
If your package has not arrived within the expected delivery time frame or you suspect it has been lost in transit, please contact our customer service team. Provide us with your order details and shipping address to help us investigate the issue. De
Thank you for your question. Our items are handcrafted with care and made to order. We appreciate your interest and are excited to create something unique for you! Due to the handcrafted nature of our products, the current ship time is within 5-10 da